CPHQ Exam Prep Course 2016
4. Strategic Management
A . Introduction.
[1] Leadership is the central element in the organisation and development in practiecs, organisations and in the community. It is a critical capability for improvement.
[2] The nature of leadership required for quality improvement is best captured by Edward Deming’s 14 points .
[3] The practice of leadership in quality is democratic and transformational.
B. Key Components of Organizational Direction.
C. The Board’s Role in Quality Management.
D. Strategic Planning.
E. Integrating Total Quality Management with Strategic Planning.
F. Overview of Performance Improvement.
G. The Quality Improvement Plan.
I. The Quality Improvement Process.
Course Curriculum
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Overview of CPHQ
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Module I: Management &Leadership
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Module II: Information Management
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Module III: Performance Measurement & Improvement.
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Module IV: Accreditation& Licensure
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Practice Exam
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